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Hands-on Management
HAS' senior management and operations team are based in Manila and working US business hours, keeping a close watch on our clients' businesses. The team is composed of call center veterans with US call center expertise, as well as deep understanding of Philippine business practices.
HAS has become one of the key players in the industry and one of the few with Filipino roots. This gives the management team better insight on motivates the Filipino agent as the industry matures.
Business Process Improvement
Our Business Process Improvement (BPI) team has two key roles: the group leads all new account transitions and champions process improvement projects across the organization. Of the former, the BPI group coordinates between you and HAS' key divisions, towards a timely and seamless launch.
The process improvement projects are focused on metric management, enhancing key metrics such as Customer Satisfaction and First Call Resolution scores, as well as capturing best practices within a program and cascading the information to other programs. The BPI team also works with HAS' other divisions conducting productivity and efficiency studies and streamlining processes such as the agent application experience, that have a direct impact on our operations.
Culture
While HAS has always been a performance-driven entity, its management effectively balances hard-work with providing agents with guidance through a mentorship program and the proper training that they need to grow within and outside HAS. We also recognize the value of having fun and we provide such avenues for our organization, where our people can express themselves and interact with their team members.
Rigorous Talent Acquisition
HAS' rigorous talent acquisition process measures proven interactive ability, not just test scores. Our recruitment team invests a lot of time in understanding your program so that they can identify who best fits your needs.
Career Development
We establish a clear career path for all of our employees. In fact, we announce in Day One training that we look at ALL employees as “managers in training”. We find ways to retain talent and further our people's future with HAS.
Best in Class Technology
High-caliber hardware and software are coupled with a robust and redundant network, a commitment to IT security and a 24/7 IT support to create an environment of continued service and optimum performance.
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